Passportal supports a wide number of characters, however you may be interested in additional characters and want to ensure these are supported. Our current list of supported characters are the Latin-1 (ISO-8859-1) character set – ASCII characters 32-255 (ASCII Printable + all URL encodable ASCII Extended characters). These characters can be found at https://www.ascii-code.com/ ISO-8859-1 information can be gainedRead more
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How does Passportal rank its password strength? Passportal uses a scale of 1 – 6 to determine the strength of a password. By default, a password has a strength of 1. Each match of the following criteria adds an additional point to the password strength score: Longer than 6 characters. Longer than 12 characters. Contains both lower andRead more
When do I get my QR code to appear after I turn on MFA? You will be presented with an Authenticator QR code on your next login attempt to Passportal. If no QR Code is presented at your next login attempt to Passportal, please try the following: Logout of Passportal Clear the browser cache Log into Passportal If theRead more
Normally you can reset your password via the password reset link found on the main login page. However, if you have forgotten your security questions, you will not be able to complete this process. You need to have an organisation admin reset your user account, via the edit user modal found on the user managementRead more
What is an Organisation key? The Organisation Key is the organisation-wide encryption key for your stored passwords. We do not store or cache the Organisation Key anywhere in our system It is vital that at least one member of your organisation has stored this and is able to give it to users that require it.Read more
Data Encryption and the Organization Key (formally Key) Each password stored within Passportal is AES-256 encrypted a minimum of 300 times using 6 different SHA-256 hash keys on a randomized basis for each round of encryption. Two of the hash keys used are unique to each password record, and one of the hash keys is not generatedRead more